You’ll find us in the small market town of Brampton rich in both history and charm, surrounded by the Cumbrian countryside and just a stone’s throw away from Hadrian’s Wall. Our company was founded in 1911 with the focus on supplying the rural community with exceptional value clothing. In the late 1980's we extended our reach initially across the UK and today we offer distinctive clothes by mail to customers worldwide. We believe that everyone should have the opportunity to look and in turn feel their best, no matter their age or gender. We offer through our home shopping and online clothing catalogues high-quality, long-lasting, stylish, timeless classics and co-ordinates created by our in-house design studio.

Creative Collaboration

Our in-house designer creates a new exclusive range each season, working in conjunction with mills and print houses around the world to develop exclusive prints and checks to enhance our range of distinctive classic clothing. Only when we are completely happy with the designs, is the range made up in small quantities, by specialist manufacturers. We source local to the manufacturer and wherever possible, use suppliers from the UK and Europe. We have long standing relationships with a dedicated group of small, supply partners. We only use respectable, trusted, and well-established suppliers who we have worked with for a number of years.

Product Confidence

To maintain our rigorous quality standards, our technical team constantly monitor suppliers and product quality. Every style is carefully tested to ensure it meets our high standards before it is approved for production. Our confidence in the quality of the range extends to us offering a no time limit guarantee. If at any time an issue arises with the quality of the product, you can return it for an exchange or immediate refund in full. We stand by the quality of our products.

Customer Focussed

As an employee-owned business, at Country Collection, we place our customers at the heart of everything we do, and we remain as committed to this focus today, as we did when we opened our doors back in 1989. Our aim is to be one of the best mail-order catalogues in the UK by developing long-lasting relationships and connections with our customers. We strive to deliver unrivalled quality, value and, most of all, excellent customer service. This means having dedicated customer care available to talk to, as well as a wealth of information on our website You'll find our friendly UK based team at our head office in Cumbria. We hope that our focus on customer intimacy and a personalised shopping experience makes you want to order from us again and recommend us to your friends and family.

Community Minded

Our location at the heart of rural Cumbria is very special to us and we are delighted to be able to provide local people with diverse and interesting roles. We support the Cumbrian community through partnerships with local charities such as the Cumbria Community Foundation, as well as providing charitable donations of both cash and product to a range of local and national charities. We also encourage our teams to take part in volunteering and fund-raising.

Our People 

We provide our teams them with the freedom to contribute positively to the continuation of our legacy and heritage. We foster a culture of continuous learning and invest in the continued growth of new talent and personal development, as well as providing our teams with new opportunities. Our structure facilitates the divestment of responsibility and autonomy through our teams, allowing them to make good decisions on behalf of our customers and the business. Our focus on a positive employee experience fosters high levels of employee engagement resulting in long service and the retention of talent. This means that our people have high levels of personal connection to both our products and to our customers.

Our Structure

Our unique structure of employee ownership means that all our people have a personal interest in the continued and sustained success of our business. This allows them to make a meaningful difference to our performance and take good decisions. Our teams have a shared sense of purpose and share financially in our success through our annual Employee Ownership Dividend and the issue of free shares. This creates a lasting bond with the company. More importantly they are encouraged to use their Employee Voice to improve what we do.

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